Formation Direct Ltd is committed to protecting and respecting your privacy. This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
For collecting data covered by The General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679).
Information We May Collect From You
We may collect and process the following data about you:
Enquiry Forms
Information that you provide by filling in an enquiry form on our site. We will use this information to send answers to your enquiries only. We may also ask for further information if you are reporting problems with our website.
Stored: Our email system.
You have the right to withdraw consent at any time by asking us to delete these emails.
Identity Documents (AML)
When uploading and sending us your ID, this is to comply with anti-money laundering regulations (AML Legislation). This specific regulation means that we must hold and retain records for seven years after ceasing to provide the service.
Stored: A secure, GDPR-compliant server in the UK. This data is never shared nor sold.
Account Registration & Services
Information that you provide by registering to use our site, subscribing to our service, posting material or requesting further services.
Stored: Our database or mailing list provider.
You have the right to withdraw consent at any time by deleting your account.
Transaction Details
Details of transactions you carry out through our site and of the fulfilment of your orders.
Stored: Our database and email system.
Deleting your account will leave the order in place but your contact details will be deleted.
Newsletter Requests
Information that you provide by filling in a newsletter request form on our site.
Stored: Our mailing list account (e.g. Mailchimp).
You have the right to withdraw consent at any time by unsubscribing at the bottom of the next newsletter.
Email Correspondence
If you contact us by email, we will keep a record of that correspondence.
Stored: Our email system.
You have the right to withdraw consent at any time by asking us to delete these emails.
Site Usage & Analytics
Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether required for billing purposes or otherwise, and the resources that you access.
Stored: Our Google Analytics account — see the Cookies section below for further information.
IP Addresses
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns and does not identify any individual.
Cookies
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.
What are Cookies?
Cookies are small text files placed on your device by websites you visit. They are widely used to make websites work more efficiently and to provide information to site owners about how users interact with their content.
Where We Store Your Personal Data
The data that we collect from you may be transferred to, and stored at, a destination outside the European Union ("EU"). It may also be processed by staff operating outside the EU who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
All information you provide to us is stored on our servers. Any payment transactions will be encrypted using SSL technology and processed by an external payment processor (e.g. PayPal, Stripe, or similar). Where we have given you a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Security Notice
The transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of data transmitted to our site. Any transmission is at your own risk. Once received, we will use strict procedures and security features to try to prevent unauthorised access.
Uses Made of the Information
We use information held about you in the following ways:
- To reply to your enquiries.
- To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
- To allow you to participate in interactive features of our service, when you choose to do so.
- If you are an existing customer, we will contact you by phone, email or SMS with information about goods and services like those which were the subject of a previous sale to you.
You have the right to withdraw consent at any time.
Disclosure of Your Information
We may disclose your personal information to members of our company, which means our parent company, its subsidiaries and colleagues where appropriate.
Your Rights
You have the right to ask us not to process your personal data for marketing purposes. We will inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us using our usual methods.
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
GDPR Complaints
If you believe that we have not complied with GDPR, please contact us in the first instance. Should you not be happy with the resolution, you have the right to lodge a complaint with the supervisory authority, the Information Commissioner’s Office (ICO).
Access to Information
You have the right to access the personal data we hold about you. No fee is payable and we will provide the information free of charge. A reasonable fee may be charged only where a request is manifestly unfounded or excessive, or for further copies of the same information.
We will respond within one month of receiving your request. That period may be extended by a further two months where a request is complex or where several requests have been made, in which case we will tell you within one month and explain why.
Changes to Our Privacy Policy
Any changes we may make to our privacy policy in the future will be posted on this page.
Contact
Questions, comments and requests regarding this cookie and privacy policy are welcomed and should be sent using our usual contact methods.
Formation Direct Ltd
5 Torrens Street, Unit H, London, EC1V 1NQ
Company Number: 13631785 | VAT Number: 235460812
Email: info@formationdirect.co.uk
Telephone: +44(0) 207 689 7888